M-Trip mobile app

Delete your account and data

Last updated September 23, 2026

You can have your M-Trip login and all the data the app holds about you deleted at any time. There is nothing to do inside the app: send the request in one of the two ways below and a person takes care of it.

Option 1 — ask your travel agency

Your login was created by the travel agency that organises your trips, and that agency is responsible for your data. Contact them the way you usually do (their phone number and e-mail are on the Home page of the app) and ask them to delete your M-Trip login and profile. They can do it immediately in their system.

Option 2 — ask M-Trip directly

If you prefer not to go through the agency, e-mail mytrip.sovellus@gmail.com with the subject “Delete my M-Trip account”. Send it from the e-mail address of your login, or tell us that address and your name as shown in the app, so we can be sure the request is yours. We confirm by e-mail, delete the data and inform the agency that your login is gone. Requests are completed within 30 days, usually much sooner.

What is deleted

• Your login (e-mail, password, sign-in tokens) and every device registered for notifications.
• Your profile as held for the app: contact details, address, date of birth, passport details, emergency contacts, health notes and preferences.
• The copies of passports, visas, licences or other papers you uploaded.
• Your chat messages with the agency and your notification history.
• The link between you and the trips shown in the app.

What may be kept, and for how long

• Records the travel agency must keep by law for the trips it sold you — bookings, invoices, contracts — stay in the agency's own files for the period its accounting and travel laws require. Those are the agency's records, not app data.
• Server backup copies are overwritten within 30 days of the deletion.
• Nothing else is retained, and no data is kept for advertising or analytics — the app has neither.

Deleting the app from your phone alone does not delete your data on the server; use one of the two options above. More about what the app stores is in the privacy policy; other questions go to the support page.