M-Trip mobile app

Support

Signing in

Logins are created by your travel agency, not in the app. If you have no login, if it stopped working, or if you forgot your password, contact your agency — they can set a new password in a minute. M-Trip cannot reset it for you.

Something about your trip

Dates, documents, the itinerary, who is traveling: all of that comes from your agency. Use the Chat tab in the app, or the phone number and e-mail shown on the app's Home page.

The app itself

Crashes, a screen that does not load, anything that looks broken: e-mail mytrip.sovellus@gmail.com with your phone model, the app version (shown at the bottom of Settings) and what you were doing. Do not include passwords or passport details in the e-mail.

Safety in direct chat

Direct chat between travelers and partners has zero tolerance for abusive, threatening or offensive content. Every conversation has Report and Block buttons at the top. A report reaches your travel agency, which reviews it within 24 hours and can remove a person's access to direct chat. You can also switch direct chat off completely in Settings. To report a problem to us directly, e-mail mytrip.sovellus@gmail.com.

Deleting your account and data

Ask your travel agency, or ask us directly — both ways are on the account and data deletion page.

Privacy

What the app stores and why is explained in the privacy policy.